In accordance with the TouchWeb Charter for Responsible Cyber Security, our team applies the following principles:
- Acknowledgement of receipt of all relevant reports within a maximum of 7 days. (CVSS ≥ 6.0),
- Impact analysis and planning of a patch within 30 days maximum,
- Publication of a security advisory with CVE if the CVSS score is ≥ 7.5,
- No patch will be published silently.
In parallel, we make the following commitments to ensure responsible and ethical management of vulnerabilities:
- Not to prosecute researchers acting in good faith, in particular in the context of the YesWeHack programme managed by TouchWeb SAS,
- Guarantee that no confidentiality agreement, including white label agreements, can hinder the transparent publication of a security advisory with a CVE identifier, in compliance with the state of the art.
We are well aware that this transparency is essential to enable the third parties concerned (agencies, merchants, etc.) to meet their compliance obligations, particularly in the context of the PCI-DSS standard or one of its lighter versions, such as SAQ-A.